Please carefully inspect your order upon delivery. If you receive damaged or incorrect merchandise, contact us by email at firstname.lastname@example.org and one of our representatives will be happy to guide you through the return and exchange process. We accept returns on an individual basis, within 14-days from the date the order was delivered to its final shipping destination. NOTE: ****This does exclude all SEA n’ FETCH lobster rope dog toys, as we do not accept returns on these products. We do not reimburse any additional shipping charges you may incur when returning or exchanging an item. Once your return is received, any refund will be processed within 14 days via your original payment method. Please follow the steps below to process your return.
Print and include a hard copy of our Return & Exchange Form:
Mail package(s) to:
Stern Lines: Returns/Exchanges
PO BOX 355 Kittery, ME 03904