Returns & Exchanges

Please carefully inspect your order upon delivery. If you receive damaged or incorrect merchandise, contact us by email at info@sternlines.com and one of our representatives will be happy to guide you through the return and exchange process. We accept returns on an individual basis, within 14-days from the date the order was delivered to its final shipping destination. NOTE: ****This does exclude all SEA n’ FETCH lobster rope dog toys, as we do not accept returns on these products. We do not reimburse any additional shipping charges you may incur when returning or exchanging an item. Once your return is received, any refund will be processed within 14 days via your original payment method. Please follow the steps below to process your return. 

Please email us at: info@sternlines with your order number and reason for return and we would be happy to get back to you.